Trainers, self awareness, empathy and feedback

Trainers are a precious lot (I know I used to be one).

I  don’t mean this to be a disparaging comment in anyway, but most trainers and facilitators I know and have worked with are relatively big personalities, or at least a bit extroverted, who love being up in front of people.  They are acutely self aware and constantly pay attention to the feedback loops with their audience.  They worry about their mistakes, even if no one else noticed, they worry about the rating their audience give them on their satisfaction sheets and are legitimately concerned if someone rates them below average, even if it is only one person in a group.

I have had an interesting experience recently however, where I have encountered a trainer who really lacks that self awareness and empathy that allows them to respond to groups well and to notice and take an objective view of their own performance.  This is not necessarily to say that they are a bad trainer, they are functional and adequate particularly in the more technical areas in which they train.  However, they are simply not aware of when they are not doing a good job, when they are not engaging the audience as much as they could or when they are getting the group offside, shall we say.  They seem to have a completely internally based validation process for when they are doing a good job.  Thankfully, it seems that at least most of the time this check seems to be relatively right, but it is quite interesting to what someone with such an internal focus train people.

This is not to say that there are not other issues here, that relate to this internal checking idea, this lack of self awareness makes it quite difficult to provide feedback as I can see that the there is a distinct lack of understanding that there is anything wrong and it does tend to make the training sessions quite functional and by the numbers.

As I said the real problem is that this doesn’t by necessity make them a bad trainer,  though it does mean that the learning experience of the participants and the group, hinges almost entirely on whether or not they are comfortable with this trainers style.

I know every trainer is different, but I haven’t encountered a trainer which such an internalised process for checking their own success before and the more I think about it the more I am sure that it is this externalisation of success criteria and ability to respond effectively and efficiently to feedback from groups that are the key to being a great trainer.

About these ads

Let me Know what you think

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Learning to Fly

Musings from an HR practitioner working things out as she goes along.

NIIT Managed Training Services

Helping Clients Run Training like a Business

Effective Intercultural Business

Learning from each other, leveraging the differences, doing better business.

It's time to tell a story...

Alex Holderness for IQPC

Total Learning

Ideas on training and development for businesses

kotch2010

Just another WordPress.com site

E-Learning 24/7 Blog

The Truth and Realities of E-Learning

Thoughts on management

Management now and tomorrow

Saul Carliner

Linking to My Many Sites

E-Learning Provocateur

A blog by Ryan Tracey

Legal Resources for RTOs

VET Regulation under ASQA

Learning Snippets

A diary of sorts about what I'm learning about learning

Activate Learning Solutions

Learning Solutions that Activate Performance in Your Company

Skynet Education

HELP & SUPPORT FOR RTOS | EXCELLENCE IN EDUCATIONAL SERVICE & PRODUCTS

taranevenmrt

Individual and Organisational Collective Leadership

L&Dtrendcather's Blog

Learning & Development Ideas & Itch

Flirting w/ eLearning

Blogging about instructional design, eLearning, graphic design and more.

Intlcultural Mind & Body

:: a place to heal yourself and explore your authentic self ::

Halls are made for Madness

Optimistic reflections on organisational life

Follow

Get every new post delivered to your Inbox.

Join 105 other followers

%d bloggers like this: