Does Governement Regulation mean Quality Training
October 19, 2012 10 Comments
Government Regulation and Quality Training
(An Australian Perspective)
My blog post recently on the value of accredited and non-accredited training has generated a fair bit of discussion in some of the LinkedIn groups I inhabit. One of the things that has come out of the discussion for me is around the value of government regulation in terms of ensuring that training which is providers is of a certain quality and standard and delivered by people who are appropriately qualified and competent to be able to deliver it. (At this point I should apologise to my overseas readers as this post is entirely about the Australia Regulatory frameworks, sorry, feel free to comment though)
So here is my question; Does the current Australian regulatory framework (NVR Standards) for accredited training and the registration of Registered Training Organisations, actually contribute to the quality of training that is being delivered to individuals or organisations within Australia, or overseas for that matter, because a number of RTO’s (both public and private) have used the regulatory frameworks as a sign of competence and quality when marketing to overseas clients and customers.
In my mind the answer is NO.
The thing that has always troubled me about the regulator, be it ASQA or whoever, is their focus on this minutiae of compliance with standards that in real terms do not in any way relate to whether or not the training that is being conducted is actually quality training. I do not think ever in all my years I have ever been asked by an auditor, can we see your training presentations, or shock horror, ‘could we sit in on one of your training sessions so we can see how you deliver the content.’ NO it is all about assessment tools and qualifications of trainers and policies and procedures, because as we all know all it takes to deliver quality training to people is to have qualified instructors and good polices.
The suggestion that any of the standards and regulations and visits by Auditors actually assists in any way to creating quality delivered training is laughable, at least until they actually start to look at, and by look I mean actually look, at what is being delivered and how it is being delivered, instead of assessment tools, strategies and policies. In fact as I have said previously some of the best training I have ever been on was delivered by training providers who have never seen an auditor, nor have ever had the Standards applied to anything they do yet the content and delivery of their product is far superior to anything I have ever seen delivered by most RTO’s (public, private and enterprise).
Why has this training been so good and the content and delivery been of such high quality, because they are competing in real, ungovernement supported marketplace, where the only way in which they will survive and be able to continue as a viable concern is to provide such quality training. It has nothing whatsoever to do with regulation and everything to do with market forces. Market forces which are badly skewed by government funding and the standards designed to support it.