Handling Difficult Conversations

Great little article and I could not agree more. Successfully resolving those difficult conversations in the workplace is the difference between a good manager and great manager. But boy it is certainly easier said than done.

Musings of a French OD consultant in India

Difficult conversations 2Pressed Difficult Conversations from Rory C Trotter on Something Different HR Blog

I agree with Rory that a managers’ ability to have these difficult conversations is key to an organization’s success. The thing is: easier said than done.

So how can managers, or anyone for that matter, approach these conversations in a way that will create a positive outcome rather than a negative one that could impact the relationship. The 3 skills below are taken from Doug Stone and Bruce Patton’s Handling Difficult Conversations book. The golden skills are no silver bullet, but if practiced regularly can become a very effective way to deal with difficult conversations.

Difficult conversations are usually made even more difficult because of a lack of specific information/data and because they often end in a blame game. At the end of the day, no one has the legitimacy, even at work, to judge me as…

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About pauldrasmussen
Paul Rasmussen is one of Australia’s most widely read Vocational Education and Training Commentators. He provides deep, unbiased analysis and insights not only on topical issues, but also on the underlying structure and policy which supports the industry. His writing and analysis has been praised for its uncompromising and thought provoking style and its ability to focus on the issues of real importance to the sector. He has advised various government departments and ministers, training providers, public and private organisations, not for profits and small to medium enterprises on the VET sector and the issues and opportunities facing it. He is one of Australia’s most awarded learning professionals and a regular speaker at a range of conventions and forums. His extensive experience in vocational education, and learning and development coupled with formal qualifications in philosophy, ethics, business and education management allow Paul to provide a unique view of the road ahead and how to navigate it.

One Response to Handling Difficult Conversations

  1. Pingback: Air It Out « My Loko Life

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