Handling Difficult Conversations
September 2, 2013 1 Comment
Great little article and I could not agree more. Successfully resolving those difficult conversations in the workplace is the difference between a good manager and great manager. But boy it is certainly easier said than done.
I agree with Rory that a managers’ ability to have these difficult conversations is key to an organization’s success. The thing is: easier said than done.
So how can managers, or anyone for that matter, approach these conversations in a way that will create a positive outcome rather than a negative one that could impact the relationship. The 3 skills below are taken from Doug Stone and Bruce Patton’s Handling Difficult Conversations book. The golden skills are no silver bullet, but if practiced regularly can become a very effective way to deal with difficult conversations.
Difficult conversations are usually made even more difficult because of a lack of specific information/data and because they often end in a blame game. At the end of the day, no one has the legitimacy, even at work, to judge me as…
View original post 396 more words