Handling Difficult Conversations

Great little article and I could not agree more. Successfully resolving those difficult conversations in the workplace is the difference between a good manager and great manager. But boy it is certainly easier said than done.

Musings of a French OD consultant in India

Difficult conversations 2Pressed Difficult Conversations from Rory C Trotter on Something Different HR Blog

I agree with Rory that a managers’ ability to have these difficult conversations is key to an organization’s success. The thing is: easier said than done.

So how can managers, or anyone for that matter, approach these conversations in a way that will create a positive outcome rather than a negative one that could impact the relationship. The 3 skills below are taken from Doug Stone and Bruce Patton’s Handling Difficult Conversations book. The golden skills are no silver bullet, but if practiced regularly can become a very effective way to deal with difficult conversations.

Difficult conversations are usually made even more difficult because of a lack of specific information/data and because they often end in a blame game. At the end of the day, no one has the legitimacy, even at work, to judge me as…

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About pauldrasmussen
Paul is the winner of the 2013 Leadership in VET Quality Award and the 2013 LearnX Learning Manager of the year award. A Thought Leader and Speaker on Organisational Learning, Professional Development, Motivation, Leadership, Management and Professional Ethics, he speaks widely and has published work on the areas of Learning and Development, Learning ROI, Business, Management, Leadership and Ethics. With Qualifications in Ethics and Bioethics, Organisational Learning and Development, Training, and Business Management and Leadership, Paul has worked in and with a wide range of public, private, government and not for profit organisations. He is currently the National Training Manager for Spectrum Training and the principal consultant with Rasmussen Learning. Specialties: • Organisational Learning and Development • Ethics (Business, Professional and Theoretical) • Learning Management and ROI • Professional Speaking • RTO Management • E-Learning • Management • Leadership • Learning Management Systems

One Response to Handling Difficult Conversations

  1. Pingback: Air It Out « My Loko Life

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