Has L&D become its own worst enemy?
September 17, 2013 9 Comments
I was reading Ryan’s blog post on Face time in online learning, this morning and it got me thinking about how sometimes I feel that as L&D professionals we have shot ourselves in foot so to speak in terms of our relevance to organisations.
I was responding to a comment from Con, about the fact that often organisation and management balk at the costs associated with face to face delivery or having an informal meetup of participants and i started to think that perhaps in our rush to embrace and to ‘sell’ online learning to the business, a lot of time on the grounds that it is more cost-effective than face-to-face delivery, that we may have made a rod for our own backs when we wanted or needed to include face-to=face components.
It goes a little deeper than that however, and I think back to LearnX and some of the conversations I had there and a particular presentation by Saul Carliner when he said 70:20:10 is not an investment strategy. (as most of you know I am not a 70:20:10 believer, there is no rigorous evidence to back up the numbers. Yes a lot of learning is informal but putting numbers around it when there is nothing by anecdotal evidence to substantiate it casts us all in a bad light.) Even though it isn’t an investment strategy it is often ‘sold’ that way, even if the selling of it is unintentional. If you talk to the business about 70% of all workplace learning being informal and that we need to invest in technology to ensure our staff access to this avenue of learning. promote it, link it to our talent management and retention and development strategies then it starts to sound like it is an investment strategy. The problem is that I am not sure I know too many organisations who are going to increase their learning budgets by 70% to incorporate informal learning, in fact i think it is probably going to come from the L&D budgets that are already there, which will have an impact of course on our ability to delivery the formal training that the organisation needs.
Hmm, perhaps if we move all of that formal training online and not worry about face-to-face then we can free up budgets to increase our staffs access to informal learning, and there we have it we have shot ourselves in the foot again.
I see it everywhere the more I think about it, formal qualifications through the VET sector are devalued because we chase funding for their delivery to make them free or heavily subsidised for staff and the organisation and then when the organisation wants to have staff do a qualification that is not funded they choke when they see the price tag. Other training reduced to online only because of the cost savings associated with delivery, (and don’t get me wrong online delivery can certainly be a huge cost saving) where having even a half day of face-to-face time would greatly improve the outcomes for staff and the organisation.
Now I am not suggestion that everything go back to face-to-face and L&D should get massive increases in budgets (although that would be nice wouldn’t it) what I am saying is that if we spend all of our time talking about the next big thing, the new way of learning. If all we talk about is how cost-effective online delivery is and how informal learning is the way of the future, can we really than be surprised when the business turns back to us and replaces the L&D unit with free mooc’s from the cheapest provider.