Dealing with difficult people when facilitating

Great post by Sukh

Thinking About Learning

There comes a time for most facilitators when they’re met with that person in the group who is difficult. In the context of the learning session, this is quite broad. A difficult person is someone who:
– is dominating a lot of the conversation because they have things to say
– are openly questioning and challenging the facilitator
– is making inappropriate remarks or comments to others in the room
– is cynical to an uncomfortable level
– is challenging because of recent change affected to them
– and other behaviours I’m not remembering to list

I’ve had cause in recent learning sessions to deal with these types of difficult people. And it’s caused me to reflect on what role I play in their behaviour.

First and foremost I have taken the opinion that if it is happening in the learning session, this is the right place for it. Something…

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About pauldrasmussen
Paul is the winner of the 2013 Leadership in VET Quality Award and the 2013 LearnX Learning Manager of the year award. A Thought Leader and Speaker on Organisational Learning, Professional Development, Motivation, Leadership, Management and Professional Ethics, he speaks widely and has published work on the areas of Learning and Development, Learning ROI, Business, Management, Leadership and Ethics. With Qualifications in Ethics and Bioethics, Organisational Learning and Development, Training, and Business Management and Leadership, Paul has worked in and with a wide range of public, private, government and not for profit organisations. He is currently the National Training Manager for Spectrum Training and the principal consultant with Rasmussen Learning. Specialties: • Organisational Learning and Development • Ethics (Business, Professional and Theoretical) • Learning Management and ROI • Professional Speaking • RTO Management • E-Learning • Management • Leadership • Learning Management Systems

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