Dealing with difficult people when facilitating

Great post by Sukh

Thinking About Learning

There comes a time for most facilitators when they’re met with that person in the group who is difficult. In the context of the learning session, this is quite broad. A difficult person is someone who:
– is dominating a lot of the conversation because they have things to say
– are openly questioning and challenging the facilitator
– is making inappropriate remarks or comments to others in the room
– is cynical to an uncomfortable level
– is challenging because of recent change affected to them
– and other behaviours I’m not remembering to list

I’ve had cause in recent learning sessions to deal with these types of difficult people. And it’s caused me to reflect on what role I play in their behaviour.

First and foremost I have taken the opinion that if it is happening in the learning session, this is the right place for it. Something…

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About pauldrasmussen
Paul Rasmussen is one of Australia’s most widely read Vocational Education and Training Commentators. He provides deep, unbiased analysis and insights not only on topical issues, but also on the underlying structure and policy which supports the industry. His writing and analysis has been praised for its uncompromising and thought provoking style and its ability to focus on the issues of real importance to the sector. He has advised various government departments and ministers, training providers, public and private organisations, not for profits and small to medium enterprises on the VET sector and the issues and opportunities facing it. He is one of Australia’s most awarded learning professionals and a regular speaker at a range of conventions and forums. His extensive experience in vocational education, and learning and development coupled with formal qualifications in philosophy, ethics, business and education management allow Paul to provide a unique view of the road ahead and how to navigate it.

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