Small Wins – Why Disability awareness training is so important

This post is a little bit different to my usual posts but not to far from my usual topics.

I saw this video yesterday and really felt the need to share this everyone.  It shows that even small things can have a big impact on people’s lives.


Now I don’t know what kinds of training Starbucks gives to its staff or whether or not this was just a really capable staff member doing the best she could for a customer, but whatever the case the outcome for the customer is awesome.

It is this kind of interaction and making people aware of how to interact with people with disabilities and that even small wins are incredibly important that really drives home to me why disability awareness programs are so important and why more companies should be providing their staff with these sorts of programs and encouraging them to do the sorts of things we see in this video.


About pauldrasmussen
Paul is the winner of the 2013 Leadership in VET Quality Award and the 2013 LearnX Learning Manager of the year award. A Thought Leader and Speaker on Organisational Learning, Professional Development, Motivation, Leadership, Management and Professional Ethics, he speaks widely and has published work on the areas of Learning and Development, Learning ROI, Business, Management, Leadership and Ethics. With Qualifications in Ethics and Bioethics, Organisational Learning and Development, Training, and Business Management and Leadership, Paul has worked in and with a wide range of public, private, government and not for profit organisations. He is currently the National Training Manager for Spectrum Training and the principal consultant with Rasmussen Learning. Specialties: • Organisational Learning and Development • Ethics (Business, Professional and Theoretical) • Learning Management and ROI • Professional Speaking • RTO Management • E-Learning • Management • Leadership • Learning Management Systems

2 Responses to Small Wins – Why Disability awareness training is so important

  1. Great post Paul. Full marks to Starbucks and/or that young woman who saw that it’s often pretty simple to help a person with a disability – and acted on it.

  2. David Goddin says:

    Reblogged this on People Performance Potential and commented:
    So simply brilliant, caring & effective. Watch the video!

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