Small Wins – Why Disability awareness training is so important

This post is a little bit different to my usual posts but not to far from my usual topics.

I saw this video yesterday and really felt the need to share this everyone.  It shows that even small things can have a big impact on people’s lives.


Now I don’t know what kinds of training Starbucks gives to its staff or whether or not this was just a really capable staff member doing the best she could for a customer, but whatever the case the outcome for the customer is awesome.

It is this kind of interaction and making people aware of how to interact with people with disabilities and that even small wins are incredibly important that really drives home to me why disability awareness programs are so important and why more companies should be providing their staff with these sorts of programs and encouraging them to do the sorts of things we see in this video.


About pauldrasmussen
Paul Rasmussen is one of Australia’s most widely read Vocational Education and Training Commentators. He provides deep, unbiased analysis and insights not only on topical issues, but also on the underlying structure and policy which supports the industry. His writing and analysis has been praised for its uncompromising and thought provoking style and its ability to focus on the issues of real importance to the sector. He has advised various government departments and ministers, training providers, public and private organisations, not for profits and small to medium enterprises on the VET sector and the issues and opportunities facing it. He is one of Australia’s most awarded learning professionals and a regular speaker at a range of conventions and forums. His extensive experience in vocational education, and learning and development coupled with formal qualifications in philosophy, ethics, business and education management allow Paul to provide a unique view of the road ahead and how to navigate it.

2 Responses to Small Wins – Why Disability awareness training is so important

  1. Great post Paul. Full marks to Starbucks and/or that young woman who saw that it’s often pretty simple to help a person with a disability – and acted on it.

  2. David Goddin says:

    Reblogged this on People Performance Potential and commented:
    So simply brilliant, caring & effective. Watch the video!

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