Training the Untrainable (The E-learning vs Face-to-face Dilemma)

I have been thinking a lot recently about the delivery of some of our more challenging training and professional development programs, particularly given that almost everyone these days seems to be an e-learning evangelist of some description (just Kidding) and our large and quite dispersed, regional and remote workforce.

I am not talking here about the delivery of Workplace Health and Safety compliance training, or basic computer skills, or even management and communications skills, I am talking about the hard edge training programs we run;

  • Suicide Prevention and Awareness
  • Domestic Violence awareness and intervention
  • Mental Health and Depression and
  • Psychological First Aid

to name a spectrum of them.  These are programs where there is a strong chance that at least some of the people who are attending the training will have been effected by theses kinds of trauma in one way or another, and often significant issues and reactions arise during the training.  This means that all of these programs are run on a face to face basis usually with 2 facilitators in the room, so that issues can be dealt with, without compromising the integrity of the training.

So the dilemma is, is it possible and also is it ethical and safe to utilise new technologies (e-learning) to training people in these skills, when we know that there is a certain proportion of people who are going to have adverse reactions to the materials for one reason or another.

My questions then are relatively simple does anyone know of any instances where these sorts of programs have been delivered through e-learning options successfully and how where the issues related to participant reactions handled in this environment.

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